GENERAL TERMS AND CONDITIONS RELATING TO BOOKINGS The “Service” provided and invoiced by Highland Gate Golf Retreat includes, but is not limited to, the reservation of house 1023 Highland Gate Golf & Trout Estate for a specific date for a particular customer and/or providing the agreed upon the House and additional services as confirmed on the invoice. To avoid any misunderstanding, a booking confirmed by a voucher, pre-payment or emailed invoice constitutes a binding contract. We require full pre-payment to secure your booking. Our payment terms are thirty days before check-in date. In the event of premature departure, we may charge for the full original booking. Cancellation Policy: We have a strict 30 Day cancellation policy Bookings cancelled Less than 30 days before stay date or no-show: 0% of deposit is refundable, full invoice payable. Refunds will incur a 10% administration fee to cover bank charges and additional admin costs. Accommodation might be cancelled automatically if the pre-payment is not received within two days of making the booking – but this does not resolve the customer of any liabilities regarding its obligation relating to payment for the service provided as stated in the first paragraph above, or timeous notification of cancellation or changes to the booking. • Accommodation prices apply at the time of booking. • Full amount payable fourteen days in advance to confirm reservation. • Please note, we do not accept any cheques as payment. • All accounts to be settled on arrival. • No smoking is permitted in any rooms or the rest of the house, and we reserve the right to cancel any booking due to the violation of smoking inside the units rule without a refund. • Out of respect for neighbors, noise levels should be kept to a minimum. No noise after 22:00, we reserve the right to cancel any booking due to the violation of the noise rule without a refund. Check-in time:14:00 Check-out time: Strictly 10:00. • If the house is not vacant by check-out time, guests will be charged for an additional day. The Terms and Conditions of this booking are deemed to be accepted on Online checkin, receipt of the voucher, purchase order, emailed confirmation or invoice, or Credit Card details for Authorised Manual Transaction payment. Liability: • ALL GUESTS ENTER THESE PREMISES AT OWN RISK. All vehicles parked at own risk. • The Owners/Management are not liable or do not accept any responsibility for any lost, stolen or damage done to any guest’s property. •We take no responsibility for any power outages, water outages or WiFi connectivity. We aim to deal with any problems that may arise during your stay to the best of our ability once reported to us. Please be advised that any maintenance issues are difficult to deal with on Weekends, and although we will do our best to resolve any issues, we cannot guarantee all issues will be immediately resolved and take no liability should we not be able to resolve your issues over the weekend. Any damage to the property or its content should be reported immediately upon arrival to Owners/ Management. If guests fail to do so, they will be held liable for any damage to the property or content. Safety: For the safety of all our guests, the following applies: • No open fires allowed • Please make sure you lock all doors (front, kitchen, dining room & bedroom doors) of the house during the day and especially at night. • Unauthorised persons/visitors are not allowed on the premises without owners prior consent • Only guests whose names appear on the invoice will be permitted on the Guest House premises. Any unauthorised persons that were not originally booked and paid for will be fined at a premium rate of R950 per person per night• Our guest's safety is our top priority and should you not comply with these rules, and guests will be expected to settle the FULL account and leave the premises immediately. The right of Admission Reserved. No persons other than those quoted for, are permitted to share the accommodation. We have 1 heatpump/geyser which requires staggered showering.This establishment is a self catering house and not a hotel, we therefore do not have 24 hour service. We do not offer any service of any kind on a Sunday including maintenance issues. We do not do refunds, free weekends or discounted stays after your stay due to problems of any kind experienced during your stay with us. Please avail these terms and conditions to your clients. The person/individual that makes the initial booking will be deemed the responsible person for settling the account and no third party correspondence will be entered into. Thank you, we look forward to your stay with us, Highland gate Golf Retreat Management
